VorteX Global Solutions Privacy Policy

Effective Date: June 6, 2026

VorteX Global Solutions, LLC (“VorteX,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, travelers, website visitors, mobile application users, and business partners. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information when you interact with our website, mobile applications, and professional services.

This Privacy Policy applies to:

• The VorteX Global Solutions website
• VorteX Rider mobile application
• VorteX Driver mobile application
• Executive protection services
• Secure transportation services
• International travel management services
• Aviation security consulting
• Crisis response and emergency assistance services
• Security consulting and related business operations

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide secure and professional services, we may collect the following categories of information:

Personal Information

• Full name
• Residential or business address
• Email address
• Mobile telephone number
• Date of birth (when required)
• Emergency contact information
• Government-issued identification
• Passport information
• Visa information
• Nationality and citizenship information
• Travel itineraries and reservation details

Mobile Application Information

When using the VorteX Rider or Driver App, we may collect:

• Device identifiers
• IP address
• Operating system and device model
• Mobile carrier information
• Application usage statistics
• Authentication credentials
• Login history
• Push notification tokens
• Crash reports and diagnostic information

Location Information

To facilitate transportation and security services, we may collect precise or approximate GPS location data, including:

• Pickup and destination locations
• Real-time trip tracking
• Driver location information
• Historical route information
• Emergency location assistance

Location services may continue while a trip is active or as otherwise permitted by your device settings.

Driver Information

Independent contractor drivers may be required to provide:

• Driver license information
• Vehicle registration
• Vehicle insurance documentation
• Background screening information
• Motor vehicle records
• Professional certifications
• Payment and tax information
• Employment and military or law enforcement experience, when applicable

Payment Information

Payments are processed through secure third-party payment processors.

VorteX Global Solutions does not store complete credit card or banking information on its own servers.

2. How We Use Your Information

We use collected information to:

• Coordinate executive travel services
• Schedule secure transportation
• Provide executive protection services
• Verify user identities
• Process reservations and payments
• Authenticate mobile application users
• Deliver one-time passcodes (OTP)
• Communicate trip updates and service notifications
• Improve our applications and website
• Conduct internal business operations
• Meet legal, regulatory, and contractual obligations
• Protect the safety and security of our clients and personnel

3. SMS and Mobile Communications

By providing your mobile telephone number, you consent to receive text messages and automated communications relating to:

• Account verification
• Login authentication
• One-time passcodes (OTP)
• Booking confirmations
• Trip updates
• Driver notifications
• Customer service communications
• Emergency alerts
• Security notifications

Message frequency may vary.

Standard message and data rates may apply.

You may opt out of non-essential communications by replying STOP. For assistance, reply HELP or contact us directly.

4. International Travel Services

Because VorteX Global Solutions provides international travel management and executive security services, certain personal information may be shared with:

• Airlines
• Hotels
• Ground transportation providers
• Government authorities
• Immigration agencies
• Customs officials
• Security partners
• Emergency response organizations

Such disclosures are limited to what is reasonably necessary to facilitate requested services and comply with applicable laws.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

• Independent contractor drivers
• Licensed security personnel
• Aviation and transportation providers
• Payment processors
• Cloud hosting providers
• Identity verification vendors
• Background screening providers
• Government agencies when legally required
• Law enforcement authorities when necessary
• Emergency responders during critical incidents

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Monitor performance
• Enhance user experience

Users may disable cookies through their browser settings; however, some features may not function properly.

7. Data Security

VorteX Global Solutions maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted communications
• Secure cloud storage
• Multi-factor authentication
• Restricted personnel access
• Continuous monitoring of critical systems

Despite these safeguards, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

When information is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Request a copy of stored information
• Object to certain processing activities

Requests may be submitted using the contact information below.

10. Children’s Privacy

Our services and applications are intended for individuals eighteen (18) years of age or older.

We do not knowingly collect personal information from children under the age of 18.

11. Third-Party Websites and Services

Our website and mobile applications may contain links to third-party websites or services.

VorteX Global Solutions is not responsible for the privacy practices, policies, or content of third-party providers.

Users should review the privacy policies of those external services independently.

12. International Data Transfers

Because our operations may involve international travel and cross-border security services, personal information may be transferred to and processed in jurisdictions outside of your state or country of residence.

By using our services, you consent to such transfers as reasonably necessary to fulfill your requested services.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any revisions become effective immediately upon posting to our website. Continued use of our services following any changes constitutes acceptance of the revised policy.

The Effective Date above reflects the most recent version.

14. Contact Information

VorteX Global Solutions, LLC

Houston, Texas, USA

Website: https://www.vortexglobalsolutions.com

Email: Support@VorteXGlobalSolutions.com

For questions regarding this Privacy Policy or your personal information, please contact us using the information above.